What do I do if I’m blacklisted?


Ending up on a blacklist can be detrimental to your domain’s email deliverability. These days, there are hundreds, maybe thousands of blacklists out there. Some, like the Spamhaus SBL, can bring your email program to a screeching halt. Others are little more than an annoyance. Many of the world’s largest inbox providers use blacklists to help them make inboxing and filtering decisions. Others rely only on their own internal metrics. Always remember: if a listing service ever asks you pay a fee for a delisting request, or if they say that they do not accept delisting requests, then you should not waste your time trying to get your domain/IP delisted because these services are rarely, if ever, used. However, if you find that your IP address has been blacklisted by one of the many legitimate services, then submitting a delisting request is the top priority. Depending on the level of your account, you should approach a blacklisting in one of 2 ways:

Dedicated IP 

We ask that our dedicated IP plan users make the initial delisting request in the event that they discover their DooxMail IP on a blacklist. These IP addresses are only assigned to one account at a time, so we expect those users to take responsibility for all of the mail that is sent through their account. DooxMail will still be happy to step in and assist with these delisting requests if the listing service requires the IP administrator to take action, or if the delisting form is too complicated.

Please note: in the event that a sending domain (and not the IP address) is blacklisted, that domain’s controller will be responsible for handling the delisting request.

Checking Your IP Address

Here are 2 aggregation websites that anyone can use to check on the status of their IP:

Delisting Request Forms

Below are links to the delisting forms used by the more popular external blacklisting services:

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