Customer support (Email Marketing Automation)

We need your help with customer success. You’ll work with customers and leads, and help them implement best email marketing practices.

This is a part-time contractor position (approximately 20 hours/week).

What you’ll be doing:

— Reactive support: managing the support inbox

— Proactive support: reaching out to customers to help them improve their setup

— Handling calls: demos, onboarding, strategy, etc.

— Occasionally — recording video content like instructional videos (we’ll be delegating post-production and publishing to other team members)

This is a very top-level description, we can adjust the volume or the scope at any time.

Key skills:

— Solid understanding of the email marketing landscape

— Native-level fluency in English

— Very comfortable on calls and video

Schedule

This is a part-time contractor position (approximately 20 hours/week), with a potential to go full-time.

The schedule is very flexible. We’d like you to check the support inbox daily, but you can distribute the rest of the work as you feel necessary. All of the team members respect the asynchronous style of communication.

You don’t have to open up your entire calendar for the calls, only a few convenient blocks 2-3 times per week.

Perks

— 100% remote work environment

— Flexible hours

— Possible Relocation assistance to Prague or Bali office

— Team-first, sensible working environment

We encourage you to apply even if you don’t feel like you match the description 100%. Many great people tend to undervalue their skills, so we don’t want to miss the chance of meeting you.

Hope to see you soon